How do I sign up for online banking?
Gain immediate access to your accounts, and sign up for bill pay using our state-of-the-art online banking product. Online banking and basic bill pay is free to all customers! Just follow these simple instructions:
- Go to www.johnmarshallbank.com and click “online banking.”
- Click “New User Registration” from the “Online Banking” option on the left side of the screen.
- Choose “Enroll a Person” or “Enroll a Business”.
- Read the John Marshall Bank Online Access Agreement, scroll to the bottom after reading and click on “Agree” or “Disagree.”
- Follow the “Enroll Online” instructions to establish your Sign-On ID and Password. Your Sign-On ID can be anything you want and your Password must be a minimum of 7 characters and must include a number. You will need your John Marshall Bank account number to enroll.
- Upon completion of the “Enroll Online” process, you will see a message that says you have been authenticated and you can now log on to Online Banking. The first time you sign-on you will only need the Sign-On ID and Password you chose during the enrollment process.
- If you have any problems or questions in signing up for online banking, please call John Marshall Bank during regular business hours and ask for Jorge Hernandez.
How can I transfer money from my account at John Marshall Bank to my account at another bank, free of charge?
You can transfer money from your account at John Marshall Bank to your account at any other bank free of charge, using our Online Bill Pay Service. You must first have registered for online banking, using the instructions listed above. Once you have enrolled, please follow these steps:
- Go to www.johnmarshallbank.com, click “Online Banking,” and sign in to access your accounts.
- Click “Bill Payments” on the left side of the screen.
- In the “Payments” drop-down menu, select “Add a Payee.”
- Select “Pay an Individual.”
- Follow the prompts and enter your information for the account at the other bank to which you would like to send your money.
- You will receive an email to confirm your request to add a payee. Follow the instructions in the email to complete confirmation.
- Once you have established yourself as a payee with the information of the account where you would like to send your money, just make a payment as you would any other. The money is sent from your account at John Marshall Bank to the account you specified at your other bank. While we cannot control any fees that the other bank may charge, you will never be charged a penny by John Marshall Bank for this service!
Features, Signup, and Account Access
1. What features does this service offer?
With Online Banking you can pay bills, transfer funds, as well as view your account balances, transactions, statements, paid checks and deposit slips.
2. What is my PIN?
Your Online Banking PIN is a six-digit number you select as your password. It is separate from your four-digit ATM PIN.
3. Which accounts can I access with Online Banking?
- Checking accounts
- Money Market accounts
- Savings accounts
- Certificates of deposit
- Individual Retirement Accounts
- Consumer loans
- Commercial loans
- Lines of credit
- Cash reserve accounts
4. How do I change my address?
Sign on to Online Banking and select Contact Us from the Customer Service page. In your email message, include your new address. Or call our corporate headquarters at 703-584-0840 and speak to a customer service representative.
Customer Access Number and PINs
1. What is my Customer Access number?
Your Customer Access number (also called “user ID”) is the last eight digits of your ATM card. If you do not have an ATM card, and you enroll in Online Banking, an eight-digit access number will be mailed to you.
2. What do I do if I forget my PIN?
Go to the Online Banking sign on screen [link to page 1] and click the Forgot Your PIN link. You will be able to choose a new Online Banking PIN.
3. How do I change my PIN?
Sign on to Online Banking and click the Change PIN option on the top navigation bar.
1. Whom can I pay with Bill Pay?
You can make a payment to any individual, business, or merchant with a United States address. We strongly advise against using Bill Pay to pay your taxes, as local, state, and federal agencies frequently require that coupons accompany these payments. John Marshall Bank will not be liable for any penalties resulting from late or missing tax payments.
2. How is a Bill Pay payment made by the bank — electronically or by check?
Payments are based on John Marshall Bank’s relationships with the payee. Some payments are paid electronically and some are paid by a check.
3. When are Bill Pay payments debited from my account?
John Marshall Bank will debit your account on the Process Date you enter when requesting the payment. We recommend that you schedule payments five business days in advance of the payment due date.
4. What happens if the payment doesn’t make it on time or the merchant doesn’t receive it?
Simply sign on to Online Banking and click Payment History from the Bill Pay section. Then click Payment Investigation to initiate your request. Or contact our Bill Pay provider at 1-888-232-0217 with the information. We will contact your merchant, investigate the problem, and provide you with a resolution within three to five business days.
5. From which accounts can I pay bills?
Bill Pay is available for any John Marshall Bank checking or money market account, as well as for the Portfolio Connection account from UnionBanc Investment Services.
6. When does John Marshall Bank process my payment or fund transfer requests?
We will process your payment requests the same day if they are completed by 11 p.m. (PT) Monday through Friday, except on bank holidays.
Technical and Security Questions
1. How does John Marshall Bank protect my information?
To safeguard all financial and personal information, John Marshall Bank:
- Requires a user ID, an Online PIN which is only known to the customer and should be kept secret and your Postal/Zip Code
- Uses encrypted pages for password logins
- Uses 128-bit encryption for customer information throughout Online Banking
- Retains all account data in secure bank systems
- Ensures that any email the bank receives is seen only by a John Marshall Bank employee
- Uses systems that protect all financial and personal information, and are anchored in state-of-the-art security features
2. Which web browser should I use?
We support most current and popular web browsers that are 128-bit encrypted.
3. How secure is this service? How do I know my information is protected?
Our John Marshall Bank team of technical security specialists continually works to ensure that all financial transactions, data transmissions, and communications remain fully secure by accepting only browsers with 128-bit encryption.
4. What is encryption?
Encryption systems scramble electronic communications and information, and allow users to communicate on the Internet with confidence, knowing their security and privacy are protected. We use 128-bit encryption, which provides powerful encryption protection for Internet transactions. This encryption ensures that only John Marshall Bank can view the information you exchange online.
5. Can I use Online Banking with my PDA?
Yes, but we do not provide technical support if you encounter any problems with your PDA while using Online Banking.
1. When can I access Online Banking?
All Online Banking features are available at all times except during system updates. These occur from 2 a.m. to 4:30 a.m. Monday through Friday and 4:30 a.m. to 5 a.m. on Sundays. At these times, Online Banking is unavailable. In addition, from 2 a.m. to 4:30 a.m. Monday through Friday, and 5 a.m. to 6 a.m. on Sundays, the service is available for inquiry only. (All times are Eastern Standard Time.)
2. Are there other times when the system may be unavailable?
Access to the service also may be unavailable without notice at certain times for the following reasons:
- Unscheduled maintenance due to unforeseen problems
- A system outage due to events such as earthquakes, fires, floods, computer failures, interruptions in telephone service, or electrical outages
3. How early in the day can I access updated account balance and transaction information?
John Marshall Bank updates your account information by 9 a.m. Tuesday through Friday and by 11 a.m. on Saturdays, except on bank holidays. There is no update on Monday. All transactions completed on Saturday, Sunday, and Monday are included in the Tuesday morning update. (All times are Eastern Standard Time.)