Personal FAQs

The Freedom Checking account is a transaction account that allows you to move money electronically, but not by writing checks.  Paper checks cannot be written on this account and cannot be ordered at account opening. All types of electronic payments can be made on the account including debit card, bill pay, Zelle®, and ACH or automatic debits to the account (recurring or one-time).

You can make withdrawals from your account through an ATM or an over-the-counter withdrawal at a JMB branch.  Deposits can be made through direct deposit, mobile deposit, wire transfers, ACH credit, or at a JMB branch (paper checks may be deposited).  

We require customers to enroll in and agree to e-Statements within 30 days of account opening; paper statements are not available on this account.  When the account is opened, the e-Statement delivery method is the automatic default as a part of the initial account set-up in the system and cannot be changed.  The customer will still need to access OLB and enroll in e-Statements in order to view their statements electronically.

If a check is presented for payment on this account, it will be returned unpaid, even if there is sufficient money in the account.  The item will hit the UIR daily report and be returned unpaid as “Refer to Maker.” If you decide that you would like to write checks on the account at a later time, the account must be converted to another JMB checking account of your choice.

A personal checking account with a rate of interest that applies to customers who meets at least two of the following requirements: 

1. Maintain a monthly direct deposit of at least $500.00 from a paycheck, pension, Social Security or other eligible regular monthly income.
2. Enroll account in monthly electronic statements including Online Banking and e-Statements.
3. Make (8) electronic payments from the account. A qualifying electronic payment can be a combination of any of the following:  bill payment, Zelle payment, debit card (POS) transaction, ACH payments or automatic debit to the account. ATM transactions, imaged checks, returned items, interest, maintenance fees and service charges do not count toward the transaction requirements.
4. 1.  

If you’re having issues with your debit card, feel free to contact us at (703)-584-0840 during business hours or email us at  cmsupport@johnmarshallbank.com.

To make a deposit, simply follow the instructions below: 

1. Log into the Mobile Banking app, click on the plus + symbol located at the bottom, and select “Deposit”.
2. Continue with the prompts by clicking “Continue”.
3. Select the account to use for your deposit.
4. Enter the deposit amount.
5. Enter an email address where you would like to receive your deposit receipt.
6. Sign the back of your check and write “For Mobile Deposit Only John Marshall Bank” below your signature. (Or if available, check the box that reads: “Check here if mobile deposit” and write “John Marshall Bank”).
7. Snap a picture of the front and back of your endorsed check. (Note: Images are stored securely at John Marshall Bank and are not saved on your phone.)
8. Click “Continue”.
9. You will be prompted to approve your deposit.
10. After approving, you’ll receive two notifications, one for deposit received and one other for deposit approved.
11. For questions about mobile deposits, please give us a call at 703.289.5949, between the hours of 8:30am – 5:00pm (EST), Monday – Friday.
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Some accounts are not eligible for mobile deposit. Availability may be affected by your mobile camera’s coverage area. Your mobile camera’s message and data rates may apply.

Funds will typically be available in the account the next business day if deposited prior to the 5 p.m. cut-off time. All deposits are subject to the Bank’s Funds Availability Policy and may not be immediately available.

Checks must be from a U.S. financial institution, in U.S. dollars, and be payable to you. Personal checks, business checks, government/treasury checks, and cashier checks are all accepted using Mobile Check Deposit.

We recommend you keep your check for two weeks as a precaution in case it’s ever needed for verification. After two weeks, it should be shredded.

There is a 30-day waiting period for all new accounts. For customer assistance, please email cmsupport@johnmarshallbank.com or call 703.289.5949.

John Marshall Bank customers using Apple Pay on an iPhone 6, iPhone 6s, iPhone 6 Plus, iPhone 6s Plus, iPhone Se, iPad Air 2 or iPad Mini 3 will use the Wallet app (formerly the Passbook app) to add and manage their credit and debit cards.

John Marshall Bank customers using Apple Pay on the Apple Watch with a paired iPhone 6, iPhone 6s, iPhone 6 Plus, iPhone 6s Plus, iPhone Se, iPhone 5, iPhone 5s or iPhone 5c will instead use the Apple Watch app to add and manage their cards. A maximum of 8 credit or debit cards can be added to Apple Pay on each eligible device.

To add your first card to Apple Pay on an iPhone 6, iPhone 6s, iPhone 6 Plus, iPhone 6s Plus, iPhone Se, iPad Air 2 or iPad Mini 3, you will open the Wallet app and select the “Add Credit or Debit Card” option. If you already have a John Marshall Bank debit or credit card on file with iTunes, you can add it to Apple Pay as your first card simply by entering the security code on the back of your card when prompted. 

To add a new or second John Marshall Bank card to Apple Pay, use the device camera to capture your card information or type it in manually. Once verified with John Marshall Bank, your debit or credit card will be ready to use for Apple Pay on your eligible device.

When you enroll your card in Apple Pay, a unique device account number is assigned, encrypted and stored on a dedicated chip on your eligible iPhone, iPad or Apple Watch. When you make a purchase, the device account number along with a dynamic, transaction-specific security code is used to process your payment. This means that your actual credit or debit card number is never shared with merchants or transmitted with the payment.

The last 50 transactions will display in the app for 30 calendar days.

Manage your account records without the hassle of sorting through storage boxes. John Marshall Bank offers a secure space to store your sensitive financial statements for up to seven years. To enjoy the benefits of paperless statements, simply follow the instructions below: 

1. Sign into Online Banking
2. Click on Accounts/Statements
3. Click on allow the window to open
4. A “Consent and Authorization” message will appear. Read and click accept.

You can always download your monthly e-Statement PDFs and check images to your computer of choice.

To sign up for online banking, follow these instructions:

1. Visit our website and click “online banking.”
2. Click “New User Registration” from the “Online Banking” option on the left side of the screen.
3. Choose “Enroll a Person” or “Enroll a Business.”
4. Read the John Marshall Bank Online Access Agreement, scroll to the bottom after reading and click on “Agree” or “Disagree.”
5. Follow the “Enroll Online” instructions to establish your Sign-On ID and password. Your Sign-On ID can be anything you want and your password must be a minimum of 7 characters and include a number. You will need your John Marshall Bank account number to enroll.
6. Upon completion of the “Enroll Online” process, you will see a message that says you have been authenticated and you can now log on to Online Banking. The first time you sign-on, you will only need the Sign-On ID and password you chose during the enrollment process.
7. If you have any problems or questions in signing up for online banking, please call John Marshall Bank during regular business hours and ask for the IT Department.

• Checking accounts
• Money Market accounts
• Savings accounts
• Certificates of deposit
• Individual Retirement Accounts
• Mortgages
• Consumer loans
• Commercial loans
• Lines of credit
• Cash reserve accounts

Sign on to Online Banking and select Contact Us from the Customer Service page. In your email message, include your new address. Or call our corporate headquarters at 703-584-0840 and speak to a customer service representative.

Your Customer Access number (also called “user ID”) is the last eight digits of your ATM card. If you do not have an ATM card, and you enroll in Online Banking, an eight-digit access number will be mailed to you.

You can make a payment to any individual, business or merchant with a United States address. We strongly advise against using Bill Pay to pay your taxes, as local, state and federal agencies frequently require that coupons accompany these payments. John Marshall Bank will not be liable for any penalties resulting from late or missing tax payments.

Payments are based on John Marshall Bank’s relationships with the payee. Some payments are paid electronically and some are paid by a check.

John Marshall Bank will debit your account on the process date you enter when requesting the payment. We recommend that you schedule payments five business days in advance of the payment due date.

Simply sign on to Online Banking and click Payment History from the Bill Pay section. Then click Payment Investigation to initiate your request. Or contact our Bill Pay provider at 1-888-232-0217 with the information. We will contact your merchant, investigate the problem, and provide you with a resolution within three to five business days.

We will process your payment requests the same day if they are completed by 11 p.m. (PT) Monday through Friday, except on bank holidays.

To safeguard all financial and personal information, John Marshall Bank:

• Requires a user ID, an Online PIN which is only known to the customer and your Postal/Zip Code
• Uses encrypted pages for password logins
• Uses 128-bit encryption for customer information throughout Online Banking
• Retains all account data in secure bank systems
• Ensures that any email the bank receives is seen only by a John Marshall Bank employee
• Uses systems that protect all financial and personal information, and are anchored in state-of-the-art security features

Encryption systems scramble electronic communications and information and allow users to communicate on the Internet with confidence, knowing their security and privacy are protected. We use 128-bit encryption, which provides powerful encryption protection for Internet transactions. This encryption ensures that only John Marshall Bank can view the information you exchange online.

If you’re having issues with your credit card, feel free to contact us at (703)-584-0840 during business hours or email us at  cmsupport@johnmarshallbank.com. During after-hours, you can contact (800)-344-5696 for assistance with your credit card.

John Marshall Bank’s routing number is 056009356.

Real-Time Payments were established by The Clearing House in 2017 to provide its members with a faster payment solution. Through Real-Time Payments, transactions are cleared and settled by the network 24/7, 365 days a year. This allows for prompt delivery and greater accessibility of funds into your account.

To receive an RTP, you must provide the person or business who will be sending the payment your routing number and account number at John Marshall Bank. The individual or business must be a member of the Clearing House network with the ability to send RTP credits. Once they input your information and send the funds, the amount will be credited to your account within seconds.

Real-Time Payments are an ideal method of receiving payments for disaster relief, freelance work, insurance claim payouts and other just in time payments to name a few.

You can view any previous RTP transaction details through your John Marshall Bank online banking account, your paper or electronic account statements, and your mobile banking app.

Real-Time Payments are instantaneous and can help you optimize your cash flow. Traditional electronic payments can take several business days before they are cleared and settled into your account. RTPs provide a platform for you to receive funds within seconds of the transaction being initiated. Even same-day ACH have restrictions on when they can be initiated and delivered. RTP also provides improved communication between the payer and payee by giving the payer the option to include additional information like remittance data with the transaction.

All Real-Time Payment transactions move directly through banking channels and are protected by bank security measures.

Presently, John Marshall Bank users can only receive payments within the RTP network. However, there will be future enhancements that’ll allow business and government entities to send payments, send requests for payments, include remittance/invoice data on payments, and more.