CLIENT TESTIMONIALS
Throughout this pandemic, John Marshall Bank has diligently worked with our business clients to leverage all available resources, including the SBA’s Paycheck Protection Program. Below are some testimonials reflecting the impact of the PPP on our clients, their businesses, and employees.
The Catering Company of Washington
Elizabeth Petty, Owner
“As a result of the coronavirus, the catering industry has taken a hit and we were no exception. However, our relationship manager, Pam DeCandio, was thorough in explaining our options, including the Paycheck Protection Program for small businesses like ours. Through the PPP, we were able to keep our full-time staff employed throughout the pandemic. Pam guided us, promptly returned phone calls and e-mails, and continues to provide us with up-to-date information concerning the next-steps. Her calm and encouraging demeanor during the process has allowed me and my team to have peace of mind! We’re so glad to have a reliable bank like JMB during these uncertain times.”
Arlington Armature – Starrad Corporation
Eric Hencken, Owner
“We have been a customer of John Marshall Bank since 2011. I highly recommend them to my friends and business colleagues as they have been a true asset to my business endeavors. John Marshall Bank is large enough to take care of my banking needs and small enough that I can instantly talk to someone should the need arise. Their remote check deposit service has been a boon for our productivity. Their anticipation of the requirements for the PPP SBA loan program allowed our business to obtain the PPP loan almost as soon as it was available. I appreciate the countless hours they put in to get loans such as mine approved, and I highly recommend John Marshall Bank for corporate banking needs.”
Lori’s Table
Ann Feeley-Leetz, Owner
“Kerry and Ted of the Alexandria branch have demonstrated their loyalty to us as our Bank during this pandemic. They guided us through the SBA’s Paycheck Protection Program loan application process and truly embodied the intended goal of the PPP – to assist small businesses and nonprofits in weathering this unprecedented time with a banking partner willing to go the distance! With assistance from the PPP, our restaurant has been able to adapt our business model to the temporary “new normal” of carry-outs and take-and-go meals. We have been so happy with the relationship we have with John Marshall Bank and appreciate their commitment to our business and community.”
FirstLight Home Care
Paul Jones, Owner & Chief People Officer
“As an industry leader in home healthcare, our team has been on the frontlines from the beginning of the COVID-19 pandemic, providing essential services to some of the most vulnerable in our community. John Marshall Bank made it possible for our services to continue uninterrupted during the very uncertain time of coronavirus outbreak. I became a new customer of the Bank after my previous national bank had refused to support us through the Paycheck Protection Program loan application. As a small business, we knew the PPP was a critical resource for our operation and Todd Hewitt and his team were willing to go above and beyond our expectations. They took us in as new customers, processed our application and had our funds approved and deposited in our account within just 7 days. From navigating through all the regulations to being incredibly responsive, their service was simply phenomenal! They truly embody a local business bank that cares about their client more than just the numbers. Todd and his team took the time to understand our business needs and we are so thankful for their commitment to our success!”
Solace Brewing
Mike Arms, Owner
“Due to the social distancing restrictions, we lost nearly half of our business as bars, restaurants, and tasting rooms were forced to close. As one can imagine, this caused a loss of revenue that would have been disastrous had it not been for the Paycheck Protection Program loans. Leigh Anne, Chris, and the rest of JMB’s Arlington team were extremely responsive and helpful throughout the entire loan application process. They were right there to answer any questions that we had and we were thrilled to get approved and funded before the program exhausted its resources. The PPP loan has allowed us to retain all of our staff during these tumultuous times by subsidizing our payroll expenses for the next two months. John Marshall Bank has been a crucial component of keeping our business going and we really appreciate everything they’ve done for us!”
Collision Specialist of Fairfax
Hugo Ballivian, Co-Owner
“The Paycheck Protection Program has allowed our small business to remain in operation during these unprecedented times. JMB has been such a great help to us throughout the process with its excellent service and knowledgeable personnel. Their team availed themselves to respond to our phone calls, emails, and provide important information we had used in completing the application in a timely manner. We were able to maintain our staff and continue our daily operations without the fear of layoffs. Ms. Sonia Johnston, Mr. Chris Lipscomb, and their expert staff deserve our deepest appreciation for such a seamless process and being instrumental in alleviating our stresses.”
Browne Academy
Peggy Otey, Head of School
“With the ongoing mandatory shut-ins, our school has had to remain closed for several weeks. Thanks to the help of our dedicated bankers at John Marshall Bank, we were able to maintain our faculty and staff salaries through the Paycheck Protection Program. The application process would have been overwhelming if the team hadn’t been with us every step of the way. If I had a question about the program, my bankers would address my concern almost immediately. Their responsiveness allowed me to know the details of the program as soon as the information was available, which helped to adequately prepare us for the loan application. Kerry & Ted have been amazing to work with — I truly believe they never miss a phone call or an e-mail!”
Rocklands Barbeque and Grilling Company
John B. Snedden, Owner
“We’ve been customers of John Marshall Bank for years but this time period really exemplified their commitment to our business. They were well-organized and dedicated to helping us process our Paycheck Protection Program application. They brought the personnel, expertise, and resources that were required for us to successfully receive our funding. The PPP provided financial liquidity and stability in a time of severely compromised revenue and helped us rehire furloughed team members. The team at John Marshall really came through and gave their all when it was most important!”
Curator Solutions
LeRoy Pingho, Executive Chair
“Curator Solutions is dedicated to bringing new and innovative technology solutions to the immediate and emerging Workforce Development needs. As a fast-growth company, we are dependent on good partners that can help us in our quickly expanding needs.
Curator has only recently established a business banking relationship with John Marshall Bank. And yet, even as a new client, John Marshall Bank has treated us with high-quality service and expertise – including with much-needed guidance and service throughout the Paycheck Protection Program application process.
JMB’s diligence and hard work have allowed us to not worry about our operations during these uncertain times.
We’ve been very pleased with the entire team, and in particular, JMB’s Rockville branch. We are so appreciative that we have enthusiastically introduced many companies as new prospects and continue to highly recommend JMB to other colleagues and friends.”
Simply Fresh Events
Matt Phelan, President
“As a catering company, our bread and butter are gatherings and events. The social distancing restrictions have significantly impacted our normal operations. However, Ed Harrington and his team at John Marshall Bank have greatly supported us during these challenging times. They were especially helpful in processing our Paycheck Protection Program loan application, walking us through each step of the process and answering all of our questions which led to a prompt approval from the Small Business Administration. With the help of the PPP, we’ve been able to keep our employees on staff and use our resources to partner with local nonprofit organizations in providing meals for the homeless. We truly value JMB’s partnership and their expertise which have been invaluable throughout the course of our business banking relationship.”
Arlington Magazine
Greg Hamilton, President, Publisher & Co-Founder
“When I learned about the Payroll Protection Plan, I contacted Sonia and her team at the Arlington branch for guidance. They were incredibly helpful and responsive, even though they were working 24/7 under intense pressure and lack of clarity concerning the loan guidelines. The loan process was stressful and there was a lot of uncertainty, but Sonia and Chris Lipscomb went to bat for our business and made sure we were able to secure a loan. Arlington Magazine, like many other businesses, is facing a difficult business climate with our revenues steadily declining. The PPP funds buy us precious time, and I will be forever grateful to John Marshall Bank for their help and support.”
Association of Clinical
Research Professionals
Jim Kremidas, Executive Director
“Kerry, Pam, and the team at John Marshall Bank’s Alexandria branch were there for us when we needed them most. Due to the COVID-19 outbreak, we had to cancel a major conference that accounts for a significant percentage of our annual revenue. Additionally, we had to refund our patrons their money for tickets related to this conference. JMB supported us through the financial implications of the outbreak including working with us to process and submit our Paycheck Protection Program loan application. John Marshall Bank stepped up as a true community bank, putting its clients and their needs first!”
Family Priority, LLC
Anne Stockbridge, Executive Director
“In the past, John Marshall repeatedly supported Family Priority through challenging times and this unprecedented period is no different. Less than a week after the coronavirus outbreak in Virginia occurred, the hours available for our staff to work decreased by 50-60% leading to non-essential staff being terminated and remaining staff”s hours decreased along with their hourly pay. The PPP has allowed us to return to the hourly rate to the previous amount and will pay staff for more hours than they currently have available to work. I first contacted a large bank where I’ve had a relationship with for 35 years and was denied a PPP application because I didn’t have a business account with them. When I became aware that John Marshall Bank was participating in the PPP, I contacted James Estep — our JMB dedicated banker — and requested an opportunity to apply for the loan. James responded immediately, spoke to a Senior Executive and then offered me the opportunity to apply for the loan. Almost immediately, Stacy Hall became involved in the application process making sure I had the appropriate documentation. Both James and Stacy kept me updated on the loan process, including well after their office hours to help us have our much-needed PPP loan application approved. I want to thank John Marshall Bank for your knowledge, professionalism and commitment to excellence.”