Certain personal information about visitors to this Web site is being collected by John Marshall Bank, located in Reston, Virginia. Personal information is collected from you at the time an application for a loan or deposit account is submitted to the Bank, at the time transactions are conducted through the online banking service, and at the time information is provided by you via e-mail (including the name, email address, and any other information on the email header).
If you do not want your personal information collected, you may refrain from supplying the information, whether through email or the Institution’s online banking service.
We are taking the following steps to ensure the privacy and accuracy of the information collected from or about you: Ensuring your financial privacy is of vital importance to the Institution and its employees. The Institution limits employee access to confidential customer financial information to those with a business reason for knowing such information. Institution employees are trained to understand the importance of customer financial privacy and to properly handle confidential information. The Institution endeavors to maintain the most accurate and up-to-date customer records possible. If you find that your account information is not correct, current, or complete, please call or write to us at the telephone number or address on your account statement and appropriate corrections will be made as soon as possible.
Additionally, the information you submit via our online banking service is protected by encryption technology which scrambles account information to reduce the possibility of access by unauthorized individuals outside the Institution. To further protect your online banking service, the Institution requires the use of a user ID and password.
You may review the information we collect about you and correct any errors in that information by reviewing account statements and any other correspondence from us and notifying us of any inaccurate or outdated information at the address or phone number on your statements.
If you have questions about your personal information or would like to inform us about the potential misuse of your personal information, you may do so by sending a letter to the Compliance Officer, John Marshall Bank, 1943 Isaac Newton Square, Suite 100, Reston, VA 20190, fax (703) 584-0857 or you may call us at (703) 584-0840.
If you feel we have not met our obligations in the protection or use of your personal information, you may submit a complaint to the Institution. Any complaint will be handled in compliance with the Institution’s Consumer Complaints Policy. Breaches of customer privacy are considered serious employee misconduct and may result in termination of the employee.
We recognize the importance of protecting children’s identities and privacy online. Our website is not directed at children, and we do not knowingly collect or maintain personal information from children.