Online Banking Privacy Policy

Online Banking Privacy Policy

Certain personal information about visitors to this website is being collected by John Marshall Bank, located in Reston, Virginia. Personal information is collected from you at the time an application for a loan or deposit account is submitted to the Bank, at the time transactions are conducted through the online banking service, and at the time information is provided by you via email (including the name, email address, and any other information on the email header).

The Bank will occasionally use a “cookie” for the purpose of providing an improved service. A cookie is a small bit of information given to your browser by a website, which can later be retrieved. A cookie is a way for a website to recognize whether or not you have visited the site before. The cookie can be read by the website that “set” the cookie. We use cookies for administrative purposes, such as online banking session management, or in areas where you are able to customize the information you see. The use of cookies makes your online experience easier and more personal. Most cookies last only through a single session or visit. They do not read your hard drive or contain any information that you have not already explicitly revealed. No cookie the Bank sets will contain information that will enable anyone to contact you via phone or email. Your web browser can be set to inform you when cookies are set or to prevent them from being set. However, if you elect to prevent cookies from being set, some online banking functions may not work properly.

Information is collected for the purpose of processing your application, transaction, or request for information. The information will be used for the purposes of meeting your banking needs and requests and providing services to you in the future. The Institution does not sell or share customer information with any non-affiliated third parties, except certain third-party service providers. These entities will be required to execute a confidentiality agreement with the Institution which requires adherence to the Institution’s privacy policy and practices. The Institution shares information with companies that are affiliated with this Institution by common control. We share information as permitted by law in order to provide you with better services and more options.

If you do not want your personal information collected, you may refrain from supplying the information, whether through email or the Institution’s online banking service.

We are taking the following steps to ensure the privacy and accuracy of the information collected from or about you: Ensuring your financial privacy is of vital importance to the Institution and its employees. The Institution limits employee access to confidential customer financial information to those with a business reason for knowing such information. Institution employees are trained to understand the importance of customer financial privacy and to properly handle confidential information. The Institution endeavors to maintain the most accurate and up-to-date customer records possible. If you find that your account information is not correct, current, or complete, please call or write to us at the telephone number or address on your account statement and appropriate corrections will be made as soon as possible.

Additionally, the information you submit via our online banking service is protected by encryption technology which scrambles account information to reduce the possibility of access by unauthorized individuals outside the Institution. To further protect your online banking service, the Institution requires the use of a user ID and password.

You may review the information we collect about you and correct any errors in that information by reviewing account statements and any other correspondence from us and notifying us of any inaccurate or outdated information at the address or phone number on your statements.

If you have questions about your personal information or would like to inform us about the potential misuse of your personal information, you may do so by sending a letter to the Compliance Officer, John Marshall Bank, 1943 Isaac Newton Square, Suite 100, Reston, VA 20190, fax (703) 584-0857 or you may call us at (703) 584-0840.

If you feel we have not met our obligations in the protection or use of your personal information, you may submit a complaint to the Institution. Any complaint will be handled in compliance with the Institution’s Consumer Complaints Policy. Breaches of customer privacy are considered serious employee misconduct and may result in termination of the employee.

We recognize the importance of protecting children’s identities and privacy online. Our website is not directed at children, and we do not knowingly collect or maintain personal information from children.