Find answers to your most frequently asked John Marshall Bank questions
What do I do if my card is lost or stolen?
If your John Marshall Bank card is lost or stolen, you can take the following steps:
- If you have downloaded the SecurLOCK Equip app, you can deactivate your card right from the app.
- Call or email customer service during business hours — 703-584-0840, email@example.com
- For after hours assistance, call 1-800-500-1044 (Note: Debit card security services, only)
What are your business hours?
For a detailed list of our hours and locations, please visit our “Contact Us” page.
Where are your branches located?
John Marshall Bank has eight fully operational branches and a loan production office in the Northern Virginia, MD and DC region including:
- Arlington — a branch and a loan production office
What is the difference between a community bank and a national bank?
Community banks— like John Marshall Bank — are locally owned and operated with a targeted focus on serving the needs of the immediate region. This provides an advantage for the customer who can benefit from the personalized services of bankers and staff that have a vested interest in the community and local economy. A national bank provides banking services on a larger scale, with multiple banks throughout many different states.
What services does John Marshall Bank offer?
Who do I contact after regular business hours?
If you are having issues with your personal debit or credit card, you can feel free to reach out to us at 1-800-500-1044. If you have business related questions, please contact your relationship banker directly.
How do I protect myself against potential bank fraud?
John Marshall Bank will never ask for your password or account numbers in an unsolicited email or phone call. Persons or messages asking you to reveal your login credentials are illegitimate even if they seem legitimate. If you ever receive a request to provide sensitive information in an email or by telephone, we urge you to contact your representative at John Marshall Bank or your local FBI office. Our Fraud Prevention Security Center has a number of resources to help you protect your sensitive information.